Service
Delmac Machinery Group understands the requirement for the U.S. market for consistent and reliable service. If you have technical questions, we're there for you. DMG offers 1-800 phone support and we have three full-time in-house phone support technicians to answer your technical questions as well as a full time employee devoted to software support. In addition, we have modem support for the Busellato line of CNC Machining Centers. Our goal is to get your machine up and running as soon as possible. If trouble shooting over the phone does not solve your problem, we have a network of technicians located across the U.S. to work on-site.
Training
At Delmac Machinery Group, we understand that proper training is key to your successful start-up in production. We have built a new state of the art training room at our Greensboro facility and the goal of our training program is:
- Teach operators how to safely operate the machine
- Provide a solid foundation upon which the programmer can grow and utilize the basic programming skills
- Give the operator/maintenance employee an overview of the diagnostics capabilities of the software so they can use their knowledge to maximize the efficiency of the machine.
Our training class is composed of one company per class to cover your specific product. We send a training questionnaire asking the background and education level of each employee attending so that our class can be customized to meet your needs.
In addition to training at our Greensboro facility, our technicians spend time during the installation of your equipment covering any programming and maintenance questions you may have.
